Returns & Exchanges
At Natural Dog Chews, we stand behind the quality of our single-ingredient products and offer a 30-day satisfaction guarantee. If your pup isn't completely satisfied with their chew, we've made our return and exchange process simple and stress-free.
Initiate Your Request
Email our support team with your order number and a brief reason for the return to receive a prepaid shipping label.
Prepare the Package
Place the unused portion of the product in its original resealable packaging to ensure it remains secure during transit.
Ship It Back
Affix the provided return label to your package and drop it off at any authorized carrier location within 7 days of receiving the label.
Receive Your Refund
Once our warehouse inspects the return, we will issue a full refund to your original payment method or process your requested exchange.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing