Frequently Asked Questions
Everything you need to know about our premium, single-ingredient dog chews.
What exactly are single-ingredient chews?
Our chews are made from exactly one source of protein with no additives, preservatives, or artificial flavorings. For example, our beef tendon chews contain only 100% natural beef tendon.
Where are your ingredients sourced?
We source all our raw materials from ethical, grass-fed farms in the USA and South America to ensure the highest quality and safety standards for your pet.
How long do the chews typically last?
Durability varies by chew type and your dog's chewing style. Our 'Long-Lasting' collection is designed for aggressive chewers and can last several hours to days.
What is your return policy for open bags?
Due to the perishable nature of our products, we cannot accept returns on opened bags. However, if your dog doesn't enjoy the chew, contact us within 30 days for a store credit or replacement.
How long does shipping take?
Orders are processed within 24 hours. Standard shipping typically takes 3-5 business days within the continental United States.
Are these chews safe for puppies?
Yes, most of our chews are safe for puppies once they have their permanent teeth. We recommend starting with softer options like our lamb ears and always supervising your pet while they chew.